Privacy Policy

2.Information We Collect

a. Directly From You

Depending on how you interact with Mamas Craft, we may collect:

• Contact information (e.g., name, email, phone number, address)
• Account credentials (e.g., username, password, security questions)
• Order details (e.g., billing/shipping addresses, transaction confirmation)
• Customer support content you provide in communications

b. Automatically Through Your Use

We collect certain information automatically when you access our Site or Services using cookies and similar technologies:

• Device and browser type
• IP address
• Access times and session duration
• Interaction patterns on the Site

c. From Third Parties

We may also obtain data about you from external sources, such as:

• our e-commerce platform
• Payment gateways and fraud prevention tools
• Marketing or analytics service providers
• Ad networks and social platforms

All third-party data is processed in accordance with this Privacy Policy

3.How We Use Your Information

We use the information collected to:

• Process and fulfill your orders
• Create and manage your account
• Provide shipping, returns, or exchanges
• Authenticate your identity and secure your data
• Communicate transactional updates or support responses
• Customize and deliver advertising and promotions
• Monitor website activity to improve our services
• Prevent, investigate, and respond to fraudulent or malicious activities

We process your data to fulfill contracts, comply with laws, and pursue legitimate business interests such as marketing and service improvement.

All payments are processed securely through Stripe. We do not store your card details.

4.Use of Cookies and Tracking Tools

Mamas Craft uses cookies for:

• Maintaining your login session
• Remembering your preferences
• Analyzing Site performance and usage
• Personalizing product recommendations and ads

Cookies may be set by Mamas Craft or by third parties (e.g., ad partners). You can disable cookies in your browser settings, but this may limit some Site functionality.

We honor Global Privacy Control (GPC) signals where supported. For more, see https://globalprivacycontrol.org. Other "Do Not Track" signals are not currently recognized.

5.Disclosing Your Personal Information

We may share your information:

• With service providers (e.g., payment processors, IT support, delivery carriers)
• With marketing partners to serve personalized ads (with your consent where required)
• To comply with legal obligations or enforce our policies
• With affiliates or in the case of business transfers (e.g., merger, acquisition)

We do not sell or share sensitive personal information such as financial or biometric data without consent. Where marketing data is shared, it is for legitimate business purposes.

6.User-Generated Content

If you post reviews or content on public areas of the Site, it becomes publicly viewable. You are solely responsible for any personal information shared in this way.

7.External Links

Mamas Craft may include links to third-party websites. We are not responsible for the privacy or security practices of those external platforms. We encourage you to review their policies before interacting.

8.Children's Privacy

Our services are not directed at anyone under the age of 13, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data, please contact us so we can remove it.

9.Data Retention and Security

We implement technical and administrative measures to protect your data. However, no method of transmission or storage is 100% secure. We retain personal data as long as necessary to:

• Fulfill orders or provide services
• Meet legal or contractual obligations
• Resolve disputes and enforce our policies

10.Your Rights

Depending on your location, you may have rights such as:

• Access – Request a copy of your personal data
• Deletion – Ask us to delete your data (subject to legal exceptions)
• Correction – Fix inaccurate or outdated information
• Portability – Receive your data in a portable format
• Opt-Out – Prevent sale/sharing of personal data or opt out of targeted ads
• Restrict Processing – Ask us to limit how we use your data
• Withdraw Consent – Revoke previously given permission
• Appeal – Dispute decisions related to privacy rights
• Email Preferences – Opt out of marketing emails at any time via unsubscribe links

To exercise these rights, contact us using the details below. We may require identity verification before processing your request.

11.Complaints

If you're unsatisfied with how we handle your data, you can file a complaint with us or, if applicable, your local data protection authority. For EU/EEA residents, visit: https://edpb.europa.eu/about-edpb/about-edpb/members

12.International Data Transfers

Your data may be transferred outside your country of residence. When data is transferred outside the EU/UK, we use approved safeguards like Standard Contractual Clauses unless the destination has an adequate level of data protection

13.Contact Us

If you have questions, requests, or complaints, please contact us:

Email: info@mamas-craft.com